Secure the email first
Change the email password from the provider’s official site, sign out other sessions, and turn on multi-factor authentication. Check recovery email and phone settings.
Free public guidance · United States
Let’s find the safest next step.
If something feels wrong, start with one safe action. Choose what is closest, then open a deeper free plan with checklists, scripts, and follow-up steps—no account required.
Start here
What is closest to what you need?
Pick the situation that feels closest. We will give you a first step here, then a full plan you can follow, print, or save on this device.
From first step to full plan
Need more than a quick answer?
Every situation has a free deeper guide with immediate actions, a call script, evidence reminders, and what to do over the next few days.
Choose a situation above to begin.
We will keep the first step simple and show you where to go next.
We will keep the first step simple and show you where to go next.
No login required
If this just happened or is still happening
Start with the quick questions below. If you need more help, open the matching response plan for a step-by-step checklist and a script you can take to the real institution.
If money was involved
What payment method did you give the scammers?
Call your bank or provider only through a trusted official channel. If you create an account and log in, GuardianLight can show reviewed, currently verified contact methods from its directory. We never guess or invent a phone number; ask the institution what protective options are available, and remember that results are never guaranteed.
Select a payment type to see the safest next call and what to preserve.
If an account was taken over
Secure access before you investigate
Use a device you trust. Do not use a link or phone number from the suspicious message, and do not share a recovery code with anyone who contacts you.
Contact the affected provider
Use its official recovery or support path for social media, banking, shopping, email, or another account. Tell the provider the account may be compromised.
Preserve and warn
Save unusual messages, login alerts, profile changes, and transaction records. Warn contacts through another channel and check linked payment methods for unfamiliar activity.
Never give a one-time code to a caller or “helper.” GuardianLight does not recover accounts, contact providers, or guarantee that access or money can be restored.
Protect the record
Preserve evidence without engaging
Save what you already have. Do not reply, click more links, confront the sender, or delete the original before saving a copy.
Save
Keep screenshots, emails, numbers, usernames, receipts, transaction IDs, dates, and the exact words used.
Secure
From a safe device, change reused passwords and turn on multi-factor authentication. Never share a code or recovery phrase.
Report
Use the official services on the Training page and your financial institution’s trusted channel. GuardianLight does not submit reports automatically.
Optional account tools
More help when you are ready
The public guidance above stays free and available without an account. Sign in or create an account only when you want private tools and saved work.